NeonDanceAI

Refund Policy | NeonDanceAI

NeonDanceAI refund policy: failed videos are refunded automatically; unused credit packs are refundable within 7 days.
Sep 30, 2026

Version 1.2 · Effective October 19, 2026

Changes in 1.2: Merchant of Record named as Waffo.com Limited, as shown at checkout; examples added (credits returned to your balance are not a cash refund); failed videos now include videos that do not pass the automated safety review.

1. Failed or timed-out videos

If a video fails to render, takes too long, does not pass our automated safety review or cannot be delivered, the credits used for it are returned to your balance automatically. You do not need to contact us. Credits returned this way go back to your NeonDanceAI balance; they are not a refund of money to your card.

2. Credit packs

If you have not used any of the credits from a credit pack, you can request a full refund within 7 days of purchase. Once any credits from that pack have been spent on finished videos, the pack is no longer refundable. A refund removes the pack's credits from your balance.

3. No subscriptions

NeonDanceAI sells one-time credit packs only. There is no subscription and nothing renews automatically, so there is nothing to cancel.

4. Video quality

AI results can vary. If a video is unusable because of a technical fault on our side, contact us and we will re-issue the credits.

5. Examples

  • A render fails or times out: the credits come back to your balance by themselves, and you can try again. No money moves.
  • You bought a pack and have not used any of its credits, 6 days ago: you can ask for a full refund to your original payment method.
  • You bought a pack and made one finished video with it: the pack is used and not refundable, even if credits are left in it. The remaining credits stay in your balance and do not expire.
  • A video finishes but the dancers do not look much like you: this is not a technical fault. Photos are only loose references and results vary, so the credits are not returned. If the file is broken or unplayable because of a fault on our side, contact us and we will re-issue the credits.

6. How to ask

Email support@neondanceai.net from your account email with your order details. We reply by email. Approved refunds are returned to the original payment method through our payment provider, Waffo.com Limited, and can take 5–10 business days to appear.